Frequently Asked Questions
Discover everything you need to know about your olfactory journey with Fragrance Insider.
Are all fragrances sold on Fragrance Insider authentic?
Yes, we guarantee that every bottle sold is 100% authentic and sourced directly from authorized distributors or the perfume houses themselves. We do not sell knock-offs or grey-market imitations.
Do you offer samples before I commit to a full bottle?
We provide a curated selection of 2ml and 5ml decants for our most popular niche and designer scents, allowing you to experience the dry-down on your skin before purchasing a full-sized bottle.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent notes, we recommend storing your fragrances in a cool, dark place away from direct sunlight and humidity. Avoid keeping bottles in the bathroom where temperatures fluctuate.
What is your return policy for opened fragrances?
Due to the personal nature of beauty products and hygiene regulations, we can only accept returns on unopened and sealed items in their original packaging within 30 days of purchase.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Please note that because perfumes are classified as hazardous materials due to alcohol content, they must be shipped via ground transportation.
Why does my perfume smell different than the last bottle I owned?
Fragrances are often subject to reformulations due to IFRA regulations or ingredient availability. Additionally, natural ingredients can vary slightly by harvest year, and the maceration process continues even after bottling.